Designing Service Excellence: People and Technology - Brian Hunt - Books - Taylor & Francis Ltd - 9780367783747 - March 31, 2021
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Brian Hunt
Designing Service Excellence: People and Technology 1st edition

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The moment of truth—that instant when consumers experience and judge service quality—often decides business success. This research-driven book provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and financial institutions, retail, and public

194 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 31, 2021
ISBN13 9780367783747
Publishers Taylor & Francis Ltd
Pages 194
Dimensions 231 × 155 × 15 mm   ·   304 g
Language English  

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