Values-based Service for Sustainable Business: Lessons from IKEA - Routledge Studies in Management, Organizations and Society - Edvardsson, Bo (Karlstad University, Sweden) - Books - Taylor & Francis Ltd - 9780415458535 - October 31, 2008
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Edvardsson, Bo (Karlstad University, Sweden)
Values-based Service for Sustainable Business: Lessons from IKEA - Routledge Studies in Management, Organizations and Society 1st edition

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This is the first book on the role of values in developing and managing service companies, emphasizing sustainable business. The authors examine the role of values in forming a service culture which creates customer value.

144 pages, 4 black & white illustrations, 4 black & white tables, 4 black & white line drawings

Media Books     Hardcover Book   (Book with hard spine and cover)
Released October 31, 2008
ISBN13 9780415458535
Publishers Taylor & Francis Ltd
Pages 144
Dimensions 140 × 222 × 14 mm   ·   284 g
Language English  

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