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Customers at Work: New Perspectives on Interactive Service Work
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Customers at Work: New Perspectives on Interactive Service Work
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
272 pages, 2 black & white tables, 2 figures
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | July 25, 2013 |
| ISBN13 | 9781137293244 |
| Publishers | Palgrave Macmillan |
| Pages | 257 |
| Dimensions | 153 × 223 × 20 mm · 458 g |
| Language | English |
| Editor | Dunkel, W. |
| Editor | Kleemann, F. |
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