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Emotional Value: Creating Strong Bonds with Your Customers
Barlow
Details a practice for adding "Emotional Value" to customers' experiences and to those of staff. The practices show that by understanding the critical role emotions play in creating customer experiences, organisations can take their service to new levels.
307 pages
| Media | Books Hardcover Book (Book with hard spine and cover) |
| Released | April 17, 2000 |
| ISBN13 | 9781576750797 |
| Publishers | Berrett-Koehler |
| Pages | 336 |
| Dimensions | 241 × 168 × 30 mm · 671 g |
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