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Designing Service Processes to Unlock Value Joy M. Field Third edition
Designing Service Processes to Unlock Value
Joy M. Field
Explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services.
186 pages
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | December 30, 2020 |
| ISBN13 | 9781953349262 |
| Publishers | Business Expert Press |
| Pages | 186 |
| Dimensions | 152 × 228 × 10 mm · 259 g |
| Language | English |
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