Dr Kevin T Coughlin

Call Center Training and Ethics for Professionals Dr Kevin T Coughlin

Call Center Training and Ethics for professionals is a book that all professionals working in the treatment industry should read. The priority of successful facilities is saving lives! The goal for detox units, residential treatment centers, PHPs, IOPs, halfway houses or sober living facilities is to fill their empty beds with quality clients that need their services. Ethics mandate that clients be matched with the facility that can best meet their needs. Many facilities struggle to maintain their census with the proper clients for their facility. Owners and managers spend thousands of dollars on marketing and advertising. The landscape and the laws of marketing treatment facilities and filling beds is changing. The thinking has changed, the terminology has changed, even the definition of addiction has changed. You work hard to get the proper clients into your programs. It