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How to Make Things Happen: A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy Beatriz Munoz-Seca Softcover reprint of the original 1st ed. 2017 edition
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How to Make Things Happen: A blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy
Beatriz Munoz-Seca
And the heart of efficiency in delivering services is people andtheir knowledge. As industrialization drives ever more standardized offerings and ever little human contact it is in those rare moments of human interaction where the greatest opportunity to add or destroy value lies.
367 pages, 105 Illustrations, black and white; XXV, 367 p. 105 illus.
| Media | Books Paperback Book (Book with soft cover and glued back) |
| Released | September 9, 2018 |
| ISBN13 | 9783319854816 |
| Publishers | Springer International Publishing AG |
| Pages | 367 |
| Dimensions | 150 × 220 × 10 mm · 598 g |
| Language | German |
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