Dealing with complaining customers in sport clubs - Daniel Diener - Books - Grin Verlag - 9783640849260 - March 2, 2011
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Daniel Diener
Dealing with complaining customers in sport clubs

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Seminar paper from the year 2010 in the subject Business economics - Business Management, Corporate Governance, grade: 1,3, Business and Information Technology School - The Entrepreneurial University Iserlohn, language: English, abstract: The goal of this essay is to demonstrate the importance of complaint management for professional sports organizations. There also should be set out proposals for the implementation of such a management in sport organizations. A further objective is to present a complaint management process for sport clubs.

46 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 2, 2011
ISBN13 9783640849260
Publishers Grin Verlag
Pages 46
Dimensions 148 × 210 × 3 mm   ·   79 g
Language German  

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