Identifying and correcting service quality problems by applying the GAP-Model - Musterstadter Golfclub e.V. - Dustin Crefeld - Books - Grin Verlag - 9783640867141 - March 16, 2011
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Dustin Crefeld
Identifying and correcting service quality problems by applying the GAP-Model - Musterstadter Golfclub e.V. German edition

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Seminar paper from the year 2011 in the subject Business economics - Business Management, Corporate Governance, grade: 1,0, Business and Information Technology School - The Entrepreneurial University Iserlohn (Sport & Event Management), language: English, abstract: This essay relates to the gap model of service quality developed by Parasuraman, Zeithaml and Berry. Nowadays it has become an important pattern of the modern service management processes. The gap model will be applied to the "Musterstädter Golfclub e. V."

52 pages

Media Books     Paperback Book   (Book with soft cover and glued back)
Released March 16, 2011
ISBN13 9783640867141
Publishers Grin Verlag
Pages 52
Dimensions 148 × 210 × 3 mm   ·   90 g
Language German  

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