Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance - International Series in Operations Research & Management Science - - Books - Springer-Verlag Berlin and Heidelberg Gm - 9783662512012 - September 10, 2016
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Managing Service Productivity: Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance - International Series in Operations Research & Management Science Softcover reprint of the original 1st ed. 2014 edition

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This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying sources of inefficiency for each service unit.

412 pages, 33 black & white illustrations, 38 colour illustrations, biography

Media Books     Paperback Book   (Book with soft cover and glued back)
Released September 10, 2016
ISBN13 9783662512012
Publishers Springer-Verlag Berlin and Heidelberg Gm
Pages 394
Dimensions 155 × 235 × 22 mm   ·   576 g
Language German  
Editor Cabanda, Emilyn
Editor Emrouznejad, Ali

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