Leon Maluleke

Quality Management System Implemention in Government Department - Rsa: Employee Perceptions of the Effect of a Quality Management System Intervention in a South African Government Department Leon Maluleke

Total Quality Management System describes a situation where all business functions are involved in a process of continuous quality improvement. This implies that the development and implementation of Total Quality Management Systems in government departments and the public sector will improve the quality of services delivery. This book is about the employee perceptions of the effect of the Quality Management System intervention that was implemented at one of South Africa's government departments. This department's Quality Management System being one of the first in government to be implemented in South Africa, creates the possibility for this Quality Management System model to be used to develop Quality Management Systems in other departments or organisations belonging to the government or the public sector in South Africa and other orther African countries, with a view of improving delivery of services in governments.