Call-tsentry: Teoreticheskie Osnovy - Sergey Vanyashin - Books - LAP LAMBERT Academic Publishing - 9783844350876 - June 15, 2011
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Sergey Vanyashin
Call-tsentry: Teoreticheskie Osnovy Russian edition

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V knige rassmotreny printsipy postroeniya i funktsionirovaniya call-tsentrov, kotorye v Rossii nazyvayut tsentrami obsluzhivaniya vyzovov (TsOV). Vypolnen sistematizirovannyy analiz sushchestvuyushchikh matematicheskikh modeley kak traditsionnykh telefonnykh, tak i sovremennykh mul'tiservisnykh i raspredelennykh tsentrov. Naryadu s opisaniem modeley TsOV, osnovannykh na «klassicheskoy» teorii massovogo obsluzhivaniya, proveden uglublennyy analiz matematicheskogo apparata aktual'nykh modeley mul'tiservisnykh i raspredelennykh TsOV. Takie modeli opisyvayut call-tsentry s uchetom ikh integratsii s setyami peredachi dannykh, kotorye ispol'zuyutsya dlya obsluzhivaniya krome telefonnykh vyzovov razlichnykh netelefonnykh zayavok: soobshcheniy elektronnoy pochty, chata, veb-vzaimodeystviya, faksimil'nykh i dr. Kniga rekomenduetsya samomu shirokomu krugu spetsialistov v oblasti postroeniya, proektirovaniya i ekspluatatsii sovremennykh call-tsentrov

Media Books     Paperback Book   (Book with soft cover and glued back)
Released June 15, 2011
ISBN13 9783844350876
Publishers LAP LAMBERT Academic Publishing
Pages 392
Dimensions 150 × 22 × 226 mm   ·   602 g
Language German  

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