Stefan Liljenström

Driving Strategic Value from It: Aligning Scorecards and Metrics to Determine Strategic Effectiveness Stefan Liljenström

Today companies are looking for opportunities and solutions to cut costs where IT represents an important part of total spending and its contribution is often difficult to assess. The mission of IT is to support and enable business strategy. IT can be used to reduce process quality and gain competitive advantage. The implementation of IT is a long-term investment commanding careful financial planning and management attention. It is an obligation for both business side and IT to align business with IT strategy. To enable cost reductions and efficiencies corporates should take a broader look at how to manage IT in a more delicate fashion. A key to this is by implementing performance management. The adoption of metrics and the Balanced Scorecard will enable the enterprise to drive strategic value from IT. The main objective for this study is to investigate which metrics and scorecards that are most suitable to examine the performance within a leading utilities organization. The study highlights the importance of a performance management strategy.