Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) - H. David Sherman - Books - Springer-Verlag New York Inc. - 9781461498056 - November 20, 2014
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H. David Sherman
Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) 2006 edition

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The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.

328 pages, 63 black & white tables, biography

Media Books     Paperback Book   (Book with soft cover and glued back)
Released November 20, 2014
ISBN13 9781461498056
Publishers Springer-Verlag New York Inc.
Pages 328
Dimensions 155 × 235 × 19 mm   ·   494 g
Language English  

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