Designing the Best Call Center for Your Business - Brendan Read - Books - Taylor & Francis Ltd - 9781578203130 - January 2, 2005
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Brendan Read
Designing the Best Call Center for Your Business 2nd edition

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Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f

300 pages, illustrations

Media Books     Paperback Book   (Book with soft cover and glued back)
Released January 2, 2005
ISBN13 9781578203130
Publishers Taylor & Francis Ltd
Pages 300
Dimensions 156 × 228 × 24 mm   ·   522 g
Language English  

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